Workplace Concierge Team Leader

• Elevating office experiences by leading with excellence, service, and seamless operations.
• Bringing great things to more people
• Permanent Full Time Opportunity, Location: Agnostic

The opportunity to join our team

The Workplace Concierge Leader is responsible for guiding and supporting the concierge team to deliver outstanding front-of-house services while ensuring smooth office operations. This role focuses on supervising team performance, optimising processes, driving continuous improvements, and effectively managing concierge resources. Additionally, the Leader will oversee the concierge spend and provide top-tier support for board events, ensuring that the Company Secretary (CoSec) and board members receive exceptional workplace assistance.

Key Responsibilities:

• Lead, mentor, and develop the Workplace Concierge team, ensuring high performance and collaboration.
• Oversee daily front-of-house services, resolve escalated issues, and ensure smooth office operations.
• Drive continuous improvement in workplace processes, implementing best practices and managing operational changes.
• Manage the concierge spend, vendor relationships, and financial efficiency while ensuring alignment with company goals.
• Coordinate and oversee workplace support for board meetings and events, ensuring seamless execution and service delivery.

What you will bring:

• Proven experience in workplace management, team leadership, or customer service, ideally in a corporate setting.
• Ability to lead, mentor, and develop high-performing teams.
• Strong organisational, problem-solving, and multitasking skills, with a focus on operational improvements.
• Excellent interpersonal and communication skills for engaging with team members, vendors, and senior stakeholders.
• Experience in vendor management, budget oversight, process improvement, and workplace health and safety standards.

Make your move. Make your mark.

What gets us excited about working here? Helping people do more with their money. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives

If this sounds like your kind of career, you sound like our kind of person. Here, you’ll be making a positive impact in people’s lives straightaway – and every day. The first point of contact for our clients whenever they need support.

Along the way, you’ll be free to learn new skills, grow, and get great things done. Around here, we like to call it “putting our fingerprints on the future”.

Showing up for every Australian

We’re one of Australia’s leading financial wellbeing organisations, helping people feel good about their money. This starts by helping our people feel good about working here. That means flexibility. Plenty of opportunity. And celebrating all the unique things that make you, you – what matters to you, matters to us.

To Apply

Read more about why you should join our team https://www.insigniafinancial.com.au/careers/working-with-us/why-join-our-team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.