Traffic & Delivery Manager

• Be at the centre of creative delivery in a fast-paced financial services environment
• Drive smarter, AI-enabled ways of working across our in-house studio
• Permanent full-time position, location Sydney

The opportunity to join our team

As Traffic & Delivery Manager, you will keep our internal creative, content and social workflows running smoothly, efficiently and compliantly within a financial services environment. Reporting to the Senior Creative Operations Manager, you’ll manage demand, resourcing, timelines and production processes to ensure work is delivered on time, on brand and on budget. You will play a critical role in connecting strategy, creative, compliance and delivery balancing pace with governance. With a strong focus on AI-enabled workflow and production tools, you’ll continuously improve how we plan, produce and deliver high-quality marketing and member communications. This is a pivotal coordination role that enables teams to deliver value to members faster, more accurately and with greater consistency.

Key Responsibilities:

• Own end-to-end traffic management across the internal creative, social and content team
• Manage job intake, prioritisation, scheduling and resourcing to balance demand and capacity
• Utilise Adobe Workfront (or equivalent workflow tools) to maintain clear visibility of workloads, timelines and dependencies
• Partner with stakeholders to set realistic timelines and manage expectations across agile and quarterly planning cycles
• Oversee production of assets across digital, social, CRM, web, paid media, print and video
• Manage production schedules, approvals, handovers and version control to ensure seamless delivery
• Lead governance of Adobe Digital Asset Management (Assets), including metadata standards, tagging and asset lifecycle management
• Ensure workflows align with financial services governance, risk and compliance requirements, including audit-ready documentation
• Implement and optimise AI-enabled workflow and production tools to improve efficiency, forecasting and automation

• Act as the central coordination point across creative, marketing, compliance and external partners removing blockers and communicating status, risks and milestones clearly

What you will bring:

• Proven experience as a Traffic Manager, Production Manager or Creative Operations Manager within an in-house environment
• Experience working in financial services or another highly regulated industry
• Hands-on experience with Jira and Adobe Workfront (or similar enterprise workflow tools)
• Hands-on experience managing Adobe DAM (Assets) or similar digital asset management platforms
• Strong understanding of creative, content and marketing production workflows
• Experience implementing or optimising AI-enabled workflow or production tools
• Demonstrated success managing a high-traffic, fast-paced studio environment
• Exceptional organisational, prioritisation and stakeholder management skills
• Confident communicator with the ability to manage competing deadlines and remain calm under pressure
• Experience working client side or within in-house creative teams preferred

Make your move. Make your mark.

What gets us excited about working here? Helping people do more with their money. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives

If this sounds like your kind of career, you sound like our kind of person. Here, you’ll be making a positive impact in people’s lives straightaway – and every day. The first point of contact for our clients whenever they need support.

Along the way, you’ll be free to learn new skills, grow, and get great things done. Around here, we like to call it “putting our fingerprints on the future”.

Showing up for every Australian

We’re one of Australia’s leading financial wellbeing organisations, helping people feel good about their money. This starts by helping our people feel good about working here. That means flexibility. Plenty of opportunity. And celebrating all the unique things that make you, you – what matters to you, matters to us.

To Apply

Read more about why you should join our team https://www.insigniafinancial.com.au/careers/working-with-us/why-join-our-team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.

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