ServiceNow Delivery Lead

• Make your move. Make your mark
• Put your fingerprints on the future to progress your career
• Make a difference, make it meaningful
• Permanent full time position in Sydney

The opportunity to join our team

We're looking for a ServiceNow Delivery Partner to join our Service Management team. No two days are the same in this role—you’ll take on a mix of challenges, drive real improvements, and work closely with key stakeholders to keep our IT services running efficiently. This is your opportunity to drive meaningful change! You'll lead ServiceNow projects, ensuring smooth operations while shaping the future of our IT services. From improving efficiency to enhancing user experience.

Key Responsibilities:

• Lead and manage ServiceNow projects—from planning to execution

• Keep the ServiceNow platform up to date, secure, and optimised for business needs
• Drive automation and process improvements, making the most of standard features and best practices

• Champion a Self-Service culture, empowering users and enhancing efficiency

• Collaborate with IT and business units, providing expert guidance and aligning ServiceNow capabilities with business goals
• Monitor platform performance, provide insights, and ensure continuous improvement

What you will bring

You bring broad experience in ServiceNow, spanning technology, business, and IT functions—including Risk, HR, ITSM, ITOM, BSM, and ITAM.

• Experience managing external vendors and contingent workers in a service management environment
• Strong project management skills and knowledge of ServiceNow Strategic Portfolio Management (SPM)

• The ability to engage and influence cross-functional teams to drive business outcomes

• A passion for technology, problem-solving, and delivering real value to the organisation

Find the better way

What gets us excited about working here? Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.

If this sounds like your kind of career, you sound like our kind of person. With us, you’ll do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you’ll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it “putting our fingerprints on the future”.

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

To Apply

Read more here about why you should join our team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.