Senior ServiceNow ITOM Engineer

Senior ServiceNow ITOM Engineer

Technology | Infrastructure, Cloud & Workplace

• Take a developing ITOM capability and make it trusted

• Put your fingerprints on the future to progress your career

• Real ownership. Real impact.

The opportunity to join our team

This is more than a technical support role. It's an opportunity to play a key role in shaping the future of our ServiceNow ITOM capability and helping establish a trusted source of truth for technology across the organisation.

As our Senior ServiceNow ITOM Engineer, you'll lead the delivery and continuous improvement of ITOM capabilities, driving improvements across Discovery, Service Mapping, CMDB and Event Management. You'll work on complex challenges spanning cloud, infrastructure and enterprise technology environments, while influencing the way our technology teams leverage ServiceNow to improve operational visibility, resilience and automation.

We're looking for someone who combines deep ServiceNow expertise with strong technical foundations and a problem-solving mindset. You'll be trusted to lead key initiatives, solve complex platform issues, advise stakeholders across Technology and help shape the future direction of our ITOM capability.

This is a highly visible specialist role where you'll work alongside ServiceNow developers, cloud engineers, infrastructure teams, architects and managed service partners. You'll have the opportunity to drive meaningful change, take ownership of enterprise-wide outcomes and broaden your exposure across the wider ServiceNow ecosystem.

What you will be doing:

• Lead the delivery of strategic ServiceNow ITOM initiatives, including Discovery, Service Mapping and Event Management uplift programs
• Design and implement complex Discovery patterns, Service Mapping models and integrations across hybrid cloud and infrastructure environments
• Drive CMDB maturity, data quality and governance, ensuring it becomes a trusted source of truth across Technology
• Troubleshoot and resolve complex platform, integration and discovery issues
• Develop and optimise automation, workflows and integrations using JavaScript, REST APIs and MID Servers
• Act as a trusted advisor to cloud, infrastructure, security and architecture teams on ITOM capabilities and best practice
• Identify opportunities to improve platform performance, operational visibility and automation
• Contribute to ServiceNow roadmap initiatives, platform standards and technical best practices across the organisation

What you will bring

• Proven experience working within the ServiceNow platform, with at least 5 years focused on ITOM capabilities
• Strong expertise across CMDB, Discovery, Service Mapping and Event Management
• Experience leading or delivering complex ITOM initiatives and platform uplift programs
• Deep understanding of infrastructure and cloud technologies including Windows, Linux, networking and public cloud environments
• Strong experience with JavaScript, REST APIs, integrations and MID Server configurations
• Exceptional troubleshooting and analytical skills, with the ability to solve complex technical problems
• Confidence influencing senior technical stakeholders and working across multiple technology domains
• The ability to work independently while providing technical leadership and guidance to others

Highly regarded

• ServiceNow Certified System Administrator (CSA)
• ServiceNow ITOM certifications

Find the better way

What gets us excited about working here? Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.

If this sounds like your kind of career, you sound like our kind of person. With us, you’ll do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you’ll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it “putting our fingerprints on the future”.

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

To Apply

Read more here about why you should join our team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.