Senior Operations Engineer

• Build it. Fix it. Own it.

• Put your fingerprints on the future to progress your career
• Make a difference, make it meaningful

Senior Operations Engineer

Customer Technology

We’re hiring a Senior Operations Engineer to take ownership of our digital platform operations and help transform how we manage incidents, automation, and performance across our customer technology ecosystem.

This is a role where you’ll:

• Own incidents, not just respond to them
• Build better processes, not inherit broken ones
• Drive automation, not manual workarounds

The opportunity to join our team

You’ll sit at the heart of our customer-facing platforms, supporting the systems that power our digital experiences. You’ll be part of a team focused on delivering reliable, high-performing digital experiences for customers, stepping into an environment where you’ll have real ownership to lead incidents and drive outcomes, with the opportunity to shape processes, frameworks, and automation from the ground up. This is a role that moves you beyond constant firefighting, giving you the space to focus on long-term improvements, all within a team that’s open to change and ready to evolve, and without a formal on-call roster.

But the real opportunity? You’ll help reshape how operations works.

You’ll partner closely with engineering, data, and platform teams to:

• Improve reliability
• Introduce automation
• Build scalable operational frameworks

What you’ll be doing

• Lead end-to-end incident management - triage, comms, resolution, and review
• Support and optimise customer technology platforms and integrations
• Monitor platform health and proactively prevent issues before they escalate
• Drive root cause analysis and continuous improvement
• Build and maintain runbooks, documentation, and operational frameworks
• Partner with engineering, data, cyber and vendors to ensure platform reliability
• Support releases, deployments, and environments across production and non-production
• Identify and implement automation opportunities to reduce manual effort

What you will bring

You’re someone who improves how things run. You’ll bring experience in:

• Incident management within complex production environments
• Platform / website operations
• AWS cloud environments
• CI/CD tools (GitHub Actions, Jenkins or similar)
• Linux scripting and automation fundamentals
• Tools like ServiceNow, Jira, Confluence
• Experience with MarTech or customer platforms (Adobe,CDPs, analytics)
• Exposure to data platforms or pipelines

Find the better way

What gets us excited about working here? Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.

If this sounds like your kind of career, you sound like our kind of person. With us, you’ll do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you’ll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it “putting our fingerprints on the future”.

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

To Apply

Read more here about why you should join our team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.