Senior Business Analyst

• Lead high-impact change across Advice and Customer Technology
• Influence solutions that improve customer and employee experiences
• Join a collaborative, agile environment focused on continuous improvement

The opportunity to join our team

We have an exciting opportunity for an experienced Senior Business Analyst to join our Advice & Customer Technology team. Reporting to the Domain Owner, you will translate complex business needs into clear requirements and support the design and delivery of effective technology solutions. You will work across large-scale transformation initiatives, partnering with product owners, delivery teams, subject matter experts and business stakeholders to define problems, shape target-state solutions and deliver meaningful organisational change. Using systems thinking and a data-driven approach, you will help ensure solutions align with our strategic priorities, governance standards and commitment to creating financial wellbeing for every Australian.

Key Responsibilities:

• Analyse and synthesise information from multiple enterprise sources to establish a shared understanding of business problems, opportunities and desired outcomes.
• Lead outcome-focused workshops, stakeholder meetings and requirement-refinement sessions, facilitating timely decisions and resolution of agreed actions.
• Elicit and document functional and non-functional requirements as clear user stories with measurable acceptance criteria.
• Partner with Product Owners to validate and prioritise user stories, manage the backlog and track work through delivery.
• Undertake process mapping, current-state and target-state analysis, problem solving and change-impact assessments.
• Produce high-quality business analysis artefacts and obtain appropriate stakeholder decisions and approvals in line with delivery governance.
• Identify and manage risks, issues, dependencies and delivery impediments, escalating matters where appropriate.
• Collaborate with Quality Assurance and Change teams to support solution testing, operational readiness and successful implementation

What you will bring:

• 7+ years of dedicated business analysis experience using recognised analysis techniques, ideally within agile delivery environments.
• Proven Senior Business Analyst experience across financial advice, superannuation or investment services.
• Demonstrated experience supporting large-scale transformation programs and complex organisational change.
• Strong capability in requirements elicitation, user stories, acceptance criteria, process mapping and current-state and target-state analysis.
• Experience with agile or lean delivery methodologies and tools such as Jira, Confluence, Miro and Visio using BPMN notation.
• Excellent communication, stakeholder engagement and facilitation skills, with the ability to influence decisions and build trusted relationships.
• Strong organisational, prioritisation and problem-solving capabilities, with the ability to manage multiple outcomes in a fast-paced environment.
• A growth mindset, adaptability and commitment to continuous improvement, with relevant business analysis or agile certifications viewed favourably.

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

To Apply

Read more about why you should join our team https://www.insigniafinancial.com.au/careers/working-with-us/why-join-our-team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.