Platform Development Manager/ Senior PDM

• Permanent role
• Sydney, Melbourne, Brisbane or Hobart Location
• Hybrid – 2 days in the Office, 3 days WFH

The opportunity to join our team 

Great opportunity to work within the Wrap business and help shape the strategy. In this role you will work within a small team and have the ability to influence and make a difference.

You will be responsible for analysing, shaping and optimising the end-to-end digital experience for advisers, clients and employers. This role will suit someone ‘hands on’ who likes variety.

Key Responsibilities: 

• Drive initiatives to improve and maintain engaging, user-centric digital experiences across web and mobile applications
• Lead our delivery process for your initiatives by working collaboratively within your delivery team engaging all relevant stakeholders across the business
• Ensure user experiences are intuitive, accessible and effective
• Work closely with cross-functional teams and external vendors to align user experience outcomes with the expectations of key stakeholders, including Licensees, Advisers, Clients, and Employers
• Design and prioritise WebDev initiatives
• Work closely with advisers and licensees to gain insights into challenges, processes, and areas for improving digital solutions
• Facilitate co-design sessions, usability testing and feedback loops to shape user experiences
• Leverage adviser insights to guide design decisions, ensuring solutions are both user-centric and value-driven
• Stay across competitor and industry movements to identify trends, benchmarks and innovation opportunities
• Conduct or seek regular benchmarking, NPS and gap analysis to identify opportunities for differentiation and improvement
• Use analytics and data to optimise user journeys

What you will bring: 

• 3+ years’ experience in user experience or product design
• Understanding of agile delivery practices
• Strong understanding of adviser needs, experience in user design, user research, digital platforms, customer journey mapping and user testing
• Awareness of industry and competitor trends with the ability to translate insights into action
• A commitment to delivering excellence in member and investor outcomes aligned to improving the financial future of Australians
• Proficiency in Microsoft Excel, Word and PowerPoint

Make your move. Make your mark.  

What gets us excited about working here? Helping people do more with their money. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives  

If this sounds like your kind of career, you sound like our kind of person. Here, you’ll be making a positive impact in people’s lives straightaway – and every day. The first point of contact for our clients whenever they need support.  

Along the way, you’ll be free to learn new skills, grow, and get great things done. Around here, we like to call it “putting our fingerprints on the future”.  

Showing up for every Australian 

We’re one of Australia’s leading financial wellbeing organisations, helping people feel good about their money. This starts by helping our people feel good about working here. That means flexibility. Plenty of opportunity. And celebrating all the unique things that make you, you – what matters to you, matters to us.  

To Apply 

Read more about why you should join our team https://www.insigniafinancial.com.au/careers/working-with-us/why-join-our-team. 

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment. 

Please note that applications from agencies will not be considered at this time. 

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.