National Operations Manager (QLD & NSW) & (VIC,SA & WA))

• 2 National Operations Manager Positions
• 1 Position in Brisbane or Sydney, 1 Position in Victoria or SA
• Great opportunity to lead a team and make a difference

The opportunity to join our team

We are seeking 2 National Operations Managers to join Bridges. This is a key leadership role responsible for driving consistent service delivery, operational excellence and commercial outcomes across Advice Practices nationally. You will be a member of the Practice Leadership Team, contributing to strategic initiatives, enhancing client experience and embedding governance frameworks across the business.

In this role, you will lead and develop Client Support Teams, ensuring high performance, capability uplift and alignment to business priorities. This is a high-impact opportunity offering strong exposure across the organisation and a pathway into senior leadership roles within Advice, Operations or broader enterprise functions.

Key Responsibilities:

• Contribute to the success of the Practice Leadership Team and execution of Bridges strategy
• Support development and implementation of national strategic growth plans
• Drive improvement in service delivery and practice management nationally
• Lead and deliver national strategic initiatives and projects
• Manage Client Support Teams ensuring high performance and capability uplift
• Monitor commercial, compliance and service delivery metrics including revenue, refunds and remediation
• Analyse data to identify trends, risks and opportunities
• Manage workload allocation to ensure consistent and timely advice delivery
• Oversee incident, audit and complaint remediation activities
• Drive adoption of digital tools and enhance service delivery models

What you will bring:

• Proven leadership experience managing operational or support teams
• Strong understanding of financial advice industry regulations and practices
• Commercial acumen with ability to manage revenue and business performance metrics
• Strong stakeholder engagement and influencing skills
• Ability to analyse data and drive insights for business improvement
• Experience driving client experience initiatives and outcomes
• Demonstrated ability to lead change and transformation initiatives
• Strong communication and organisational skills
• RG146 or relevant industry qualifications desirable

Make your move. Make your mark.

What gets us excited about working here? Helping people do more with their money. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives

If this sounds like your kind of career, you sound like our kind of person. Here, you’ll be making a positive impact in people’s lives straightaway – and every day. The first point of contact for our clients whenever they need support.

Along the way, you’ll be free to learn new skills, grow, and get great things done. Around here, we like to call it “putting our fingerprints on the future”.

Showing up for every Australian

We’re one of Australia’s leading financial wellbeing organisations, helping people feel good about their money. This starts by helping our people feel good about working here. That means flexibility. Plenty of opportunity. And celebrating all the unique things that make you, you – what matters to you, matters to us.

To Apply

Read more about why you should join our team https://www.insigniafinancial.com.au/careers/working-with-us/why-join-our-team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.