Manager, Operations and Partnerships

• Manager-level role within Operations & Partnerships, Master Trust
• High-impact role influencing a key outsourced partnership and enterprise risk outcomes
• 12-month max-term, full-time opportunity, based in Sydney

Make your mark on one of Australia’s largest superannuation transformation journeys.

At Insignia Financial, we’re reshaping how operations, risk and partnerships work together to deliver better outcomes for our members. This role offers a unique opportunity to sit at the centre of that transformation, overseeing a critical strategic partnership, operating in a fast-paced environment and driving meaningful uplift in risk maturity and operational efficiency. If you come from a strong operational background, are comfortable working on and through complex issues (such as risks and incidents), can challenge senior stakeholders, and thrive on turning insight into action, this is a role where your impact will be visible, valued and far-reaching.

Key Responsibilities:

• Consult and collaborate with key stakeholders across Insignia Financial to establish objectives, targets and KPIs for the SS&C strategic partnership
• Oversee and manage risks, issues and incidents, including root cause analysis and remediation activities
• Identify risk and compliance trends to enable ongoing uplift of controls, mitigants and risk management practices
• Monitor SS&C KRAs and performance ratings where appropriate
• Support the uplift of risk culture across Operations & Partnerships and with SS&C
• Embed and manage continuous improvement capability for risk and compliance within the function
• Support maturity uplift of the Operations & Partnerships team in line with Insignia Financial’s Risk Management Framework
• Support management to ensure activities meet all legal, regulatory and policy obligations, including governance, reporting, audit and compliance requirements
• Provide support for additional partnership requirements across SS&C and Master Trust as they arise

What you will bring:

• Bachelor’s degree in Business, Data Analytics, Commerce or equivalent experience
• Extensive experience overseeing external partnerships within complex operating environments
• Demonstrated experience uplifting risk, compliance and governance maturity across a business
• Strong capability in developing business reporting that delivers meaningful insights to senior leaders
• Proven experience leading continuous improvement initiatives
• Extensive experience managing incidents, issues and remediation programs
• Experience coaching and mentoring team members to support high performance
• Confidence presenting to senior stakeholders, forums and boards

To Apply

Read more about why you should join our team https://www.insigniafinancial.com.au/careers/working-with-us/why-join-our-team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.

Please note our offices will be closed from 24 December 2025 to 2 January 2026. As we approach the holiday period, there may be delays in response times and the Talent Acquisition team will begin reviewing applications from 5 January 2026. Thank you for your patience.