Head of Internal Communications and Employee Experience

• Pivotal role in delivering Insignia Financials’ Vision 2030
• Sydney, Melbourne, Brisbane Location
• Reports directly to the Chief Customer Officer, Advice & Customer

The opportunity to join our team

Excellent opportunity to join our Advice and Customer Division as Head of Internal Communications & Employee Experience. This is a critical role in delivering Insignia Financial’s Vision 2030 — to become Australia’s leading and most efficient wealth management company. 

This role shapes how our people understand, experience and contribute to Insignia’s strategy.

It is accountable for building a clear, trusted internal narrative that connects employees to our customer obsession, simplification agenda, technology transformation and growth ambitions across superannuation, advice, platforms and asset management. 

Key Responsibilities:

• Lead and develop a high‑performing internal communications team to design and deliver IFL’s enterprise internal communications strategy
• Act as a trusted adviser to the CEO and Executive Team on internal narrative, tone and messaging priorities
• Lead CEO communications, including town halls, enterprise updates and key moments of engagement 
• Accountable for divisional communications strategies and rhythms 
• Translate enterprise‑wide strategy and change initiatives into clear, compelling internal messages (e.g. rollout and embedment of AI tools)
• Establish and maintain enterprise‑wide communication standards, governance and communication rhythms 
• Build concise leader communication toolkits that enable clear, engaging and consistent leader communication
• Use compelling storytelling to translate strategy into human, engaging messages that bring IFL’s purpose to life
• Build leader capability in storytelling, equipping leaders to communicate with authenticity, clarity and impact to drive alignment and action
• Facilitate IFL’s communications community of practice  
• In partnership with Organisational Development, communicate the end‑to‑end employee experience ensuring alignment to IFL’s culture, values and strategic priorities
• Lead and deliver targeted initiatives that improve priority aspects of the employee experience, using engagement data and insights to measure impact and guide continuous improvement
• Drive the creation of positive, locally relevant employee experiences across all IFL locations through the development and execution of office engagement plans
• Plan and oversee engaging employee events and experiences that strengthen connection, inclusion and a sense of belonging across the organisation

What you will bring:

• 10+ years’ experience in senior internal communications and/or employee experience leadership roles within complex organisations
• Experience within regulated financial services, with an understanding of risk, governance and stakeholder complexity
• Demonstrated ability to design, deliver and embed enterprise strategies that drive measurable employee and business outcomes
• Proven expertise in transformation communications, including leading narrative, engagement and alignment through significant organisational change 
• Highly effective executive communicator and influencer, with the ability to advise, challenge and support senior leaders with a calm and credible presence
• Thrives in fast‑paced, evolving environments, bringing clarity and stability through periods of ambiguity and transformation
• Strong people leader with a track record of building, leading and developing high‑performing, engaged teams
• Highly collaborative operator, able to partner effectively across functions and influence without authority to deliver enterprise outcomes

Make your move. Make your mark.

What gets us excited about working here? Helping people do more with their money. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives

If this sounds like your kind of career, you sound like our kind of person. Here, you’ll be making a positive impact in people’s lives straightaway – and every day. The first point of contact for our clients whenever they need support.

Along the way, you’ll be free to learn new skills, grow, and get great things done. Around here, we like to call it “putting our fingerprints on the future”.

Showing up for every Australian

We’re one of Australia’s leading financial wellbeing organisations, helping people feel good about their money. This starts by helping our people feel good about working here. That means flexibility. Plenty of opportunity. And celebrating all the unique things that make you, you – what matters to you, matters to us.

To Apply

Read more about why you should join our team https://www.insigniafinancial.com.au/careers/working-with-us/why-join-our-team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.