Engineering Quality Assurance Manager - Advice Technology

• Shape quality outcomes across critical Advice and customer experiences
• Lead end-to-end testing across complex, integrated technology change
• Influence how high-quality solutions reach advisers and customers

The opportunity to join our team

Join our Advice and Customer team as an Engineering Quality Assurance Manager and play a key role in ensuring our technology and business solutions deliver reliable, high-quality experiences for advisers and customers. You’ll lead the end-to-end test strategy and delivery across complex change initiatives, helping ensure new solutions work seamlessly across customer journeys, adviser experiences, systems and operational processes. Working closely with business, product and technology teams, you’ll champion quality from planning through to release, identifying risks early and ensuring outcomes are fit for purpose. You’ll bring together stakeholders across multiple teams and vendors to navigate dependencies, resolve defects and support confident delivery decisions. This is an opportunity to influence quality at scale while helping protect customer experience, operational continuity and strong risk outcomes.

Key Responsibilities:

• Lead the end-to-end test strategy, approach and delivery across system, integration, end-to-end, user acceptance and regression testing.
• Champion quality across Advice and customer-facing change, ensuring adviser and customer journeys are thoroughly validated before release.
• Coordinate testing across business teams, technology teams, vendors and interconnected programs, proactively managing risks and delivery dependencies.
• Establish test scope, schedules, environments, data requirements, governance and clear entry and exit criteria to support high-quality releases.
• Lead testing of integrated solutions across upstream and downstream systems, with a focus on ensuring seamless end-to-end business and customer outcomes.
• Drive defect management and triage, assessing customer and business impacts and influencing prioritisation and resolution with key stakeholders.
• Partner with business SMEs, product owners, project managers and technology teams to ensure requirements are testable, acceptance criteria are clear and business readiness is supported.
• Provide clear reporting and quality insights to stakeholders, supporting informed go-live decisions and highlighting risks that could impact customers, advisers or operational outcomes.

What you will bring:

• Demonstrated experience as a Test Manager, QA Manager or Senior Test Lead delivering end-to-end testing across complex business and technology transformation
• Proven experience from within Advice Technology  
• Strong knowledge of system, integration, end-to-end, user acceptance and regression testing, including test strategy, governance, execution and sign-off.
• Experience testing digital and customer-facing solutions, including front-end journeys, integrated platforms and solutions that impact adviser or customer experience.
• Proven ability to manage testing across multiple workstreams and interconnected programs, identifying risks and dependencies before they affect customer or delivery outcomes.
• Strong experience in defect management and triage, with the ability to translate technical issues into clear business and customer impacts.
• Excellent stakeholder management and communication skills, with the confidence to influence business leaders, delivery teams, SMEs and external partners.
• Experience leading or coordinating QA/Test Analysts and business testers within complex or matrixed delivery environments.
• Proficiency with test and defect management tools such as JIRA, Xray, Zephyr or Azure DevOps; experience within financial services or another regulated environment and ISTQB certification will be advantageous.
  
  

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

To Apply

Read more about why you should join our team https://www.insigniafinancial.com.au/careers/working-with-us/why-join-our-team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.