Change Communications Manager

• Max Term Full Time, 12 months
• Lead change communications for a large-scale, complex platform transformation
• Deliver clear, aligned internal and external communications at pace across multiple stakeholder groups

The opportunity to join our team

We have an exciting opportunity for a senior change communications professional to support one of the organisation’s largest and most complex transformation programs. In this role, you will play a key part in a multi-year platform transformation, providing strategic change communications support and delivering end-to-end internal and external communications at pace. Working in a fast-moving environment, you will ensure change is communicated clearly, consistently and safely, with one aligned narrative landing across internal teams, customers and external stakeholders. Key responsibilities include:

• Partnering with the Senior Change Communications Manager to plan and execute end-to-end change communications for a large-scale platform transformation.
• Developing and delivering integrated internal and external communication plans aligned to overall transformation strategy.
• Managing communications working groups across customer segments to ensure alignment and consistency.
• Creating and maintaining the change narrative, key messages and supporting materials across the initiative.
• Designing and delivering internal communications such as showcases, webinars, town halls, briefing packs, FAQs and intranet content.
• Supporting external communications for customers, advisers and employers in collaboration with Marketing and Corporate Affairs.
• Working closely with program, enterprise change, technology and vendor partners to stay aligned to delivery milestones.
• Engaging senior internal stakeholders and program leaders to drive clarity, confidence and commitment.
• Monitoring effectiveness of communications and adapting approach in a fast-moving environment.

What You Bring to This Role

This is a change communications role requiring depth of experience and confidence operating in complex environments. To be successful in this role you will bring:

• Extensive experience in senior-level change communications roles, either internal, external or both.
• A strong track record delivering communications for large-scale, complex transformation or technology programs.
• Experience working within Financial Services, Banking or regulated environments is highly regarded, although not essential.
• Excellent written communication skills with the ability to translate complex change into clear, engaging messages.
• Proven experience working at pace, managing multiple streams of work and competing priorities.
• Strong stakeholder management skills with experience engaging senior leaders, program teams, Marketing and Corporate Affairs.
• A collaborative, pragmatic approach and the confidence to operate within high-profile change initiatives

Find the better way

What gets us excited about working here? Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.

If this sounds like your kind of career, you sound like our kind of person. With us, you’ll do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you’ll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it “putting our fingerprints on the future”.

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

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To Apply

Read more here about why you should join our team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.