2x Opportunities - Senior IT Support Analyst

• Make your move. Make your mark

• Put your fingerprints on the future to progress your career
• Make a difference, make it meaningful
• Location: Melbourne & Sydney

The opportunity to join our team

Are you ready to be the go-to tech guru, the problem-solver everyone turns to, and the hands-on hero behind a seamless workplace experience? We’re looking for two Senior IT Support Analysts -one based in Sydney and one in Melbourne - to be the go-to tech experts in their respective Tech Hubs. This is hands-on, varied, and high-impact work across all things workplace technology.

In this role, you’ll enjoy varied work every day, from VC setups and printers to servers and Macs, keeping every day interesting. You’ll have impact and visibility - being the hero staff rely on and seeing the results of your work immediately. You’ll gain exposure to modern tech across cloud, on-prem, hybrid networks, scripting, and AV systems, all while enjoying autonomy and ownership, taking charge, making decisions, and leaving your mark on the national Tech Hub.

Key Responsibilities:

• Provide hands-on support across hardware, software, hybrid networks, and workplace technologies.
• Own and manage key Tech Hub systems like JAMF, Poly Lens, Zoom, and AV/VC setups.
• Serve as the technical escalation point for the national Tech Hub team.
• Lead, coach, and uplift team members, sharing expertise to strengthen team capability.
• Troubleshoot, resolve, and optimise meeting room tech, servers, networks, and devices.
• Manage support tickets, maintain documentation, and drive continuous improvement in IT processes.

What you will bring

You’re a hands-on IT professional who thrives on solving problems and keeping technology running smoothly. You’re proactive, adaptable, and enjoy sharing your expertise to help others grow. In this role, you’ll bring:

• Strong experience in IT support, including troubleshooting across Windows, macOS, and mobile devices
• Knowledge of Office 365, OneDrive, Group Policy, AD, DNS, DHCP, VLANs, VPNs, and hybrid environments
• Experience with JAMF, Intune, Azure, AV/VC systems, and scripting (Bash/PowerShell)
• Hands-on, solution-driven mindset with excellent communication skills
• Ability to coach and mentor team members, adopting a collaborative, team-oriented culture

Find the better way

What gets us excited about working here? Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.

If this sounds like your kind of career, you sound like our kind of person. With us, you’ll do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you’ll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it “putting our fingerprints on the future”.

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

To Apply

Read more here about why you should join our team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.