Senior Operations Manager - Business Support

• Lead the leaders
• Influence critical operations

• Make a difference, make it meaningful
• Permanent full time opportunity in Melbourne or Hobart

Senior Operations Manager – Business Support

Help shape the future of on of Australia’s fastest growing wealth platforms

The opportunity to join our team

At Insignia Financial, we're on an ambitious journey to become Australia's leading service provider. To support that growth, we're looking for an experienced people leader to take ownership of a complex and highly visible business support portfolio within our Wrap business.

This is a genuine leader of leaders opportunity. As Senior Operations Manager, Business Support, you'll lead a team of leaders responsible for a diverse range of critical functions including incident management, reconciliations, regulatory reporting, remediation, data integrity, client communications and business governance, helping teams deliver exceptional outcomes while driving continuous improvement across the business

You'll provide direction, coaching and support to experienced managers and specialists, while helping the business navigate regulatory change, embed continuous improvement and deliver operational excellence at scale.

What you will be doing

• Lead and develop a team of experienced leaders across multiple business support functions
• Drive operational excellence, governance and continuous improvement initiatives
• Oversee incident management, remediation and risk-related activities
• Ensure effective delivery of accurate and timely regulatory reporting obligations
• Build trusted relationships with senior stakeholders and influence decision-making across the organisation
• Chair governance forums, risk meetings and key business committees
• Create an environment where leaders and teams can thrive, perform and deliver for customers

What you will bring

We're looking for a senior superannuation leader who can lead through complexity, build high-performing teams and confidently influence across a large and evolving organisation

• Leadership experience within superannuation, wrap, wealth management or custody operations
• Proven success leading leaders and developing high-performing teams in a complex operating environment
• Strong understanding of governance, risk, regulatory obligations, remediation and operational controls
• Experience overseeing critical operational functions such as incident management, reconciliations, customer resolutions, data integrity or regulatory reporting
• The ability to navigate ambiguity, solve complex business challenges and drive continuous improvement
• Strong executive presence, stakeholder management skills and confidence operating within governance and risk forums
• A collaborative leadership style with a passion for coaching, mentoring and unlocking the potential of others

Find the better way

What gets us excited about working here? Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.

If this sounds like your kind of career, you sound like our kind of person. With us, you’ll do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you’ll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it “putting our fingerprints on the future”.

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

To Apply

Read more here about why you should join our team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.

#LI-ED1 – make white