Desktop Support

• Make your move. Make your mark
• Put your fingerprints on the future to progress your career
• Full time position located in VIC

The opportunity to join our team

We’re on the lookout for someone tech-savvy, curious, and genuinely keen to help others. In this role, you’ll be the face of IT at Insignia Financial—Supporting our people with hands-on help, troubleshooting the tricky stuff, and making sure everything runs smoothly. You won’t just fix issues—you’ll be the go-to problem solver who brings clarity, and solutions to the table.

This role is more than just solving tickets. It’s a great opportunity to deepen your technical knowledge, get exposure to a wide range of systems, and work alongside a team that’s big on collaboration, sharing ideas, and backing each other up.

Key Responsibilities:

• Provide in person and remote second-level support for Insignia's systems and applications
• Jump into the action with our AV and meeting room tech, remote support, and on-site support teams
• Deliver "Client First" service in line with our core principles
• Handle helpdesk escalations and work with both internal technical teams and external vendors for resolution
• Keep procedures up to date and implement process improvements
• Test and roll out new software to keep us ahead of the game
• Manage ticket workflow and ServiceNow reporting

What you will bring

We are looking for someone who is passionate about technology supporting hardware and users directly.

• Proven experience in an enterprise IT department, with a strong passion for customer service and technology
• Strong problem-solving skills, with the ability to take initiative and work independently
• Hands-on experience with remote support tools and excellent telephone etiquette
• Ability to thrive under pressure and flexibility to work outside standard hours when needed
• Expertise in Microsoft Active Directory, Intune, Entra, and Exchange, along with Office Suite proficiency
• Knowledge of computer hardware, operating systems, networking, and security applications
• Experience with remote site support and backup software

Find the better way

What gets us excited about working here? Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.

If this sounds like your kind of career, you sound like our kind of person. With us, you’ll do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you’ll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it “putting our fingerprints on the future”.

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

To Apply

Read more here about why you should join our team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.